In the month October 2021, I had attended the ITIL course foundation online training and have to take an exam in order to get the certification. ITIL stands for Information Technology Infrastructure Library. It provides the understanding of service management frameworks, guiding principle, concept of service value system, management practices and so on. Because I am working as service desk analyst, it is prerequisite to take this course so that I can further my career path in IT industry by exploring another job roles. Currently, this course is upgraded from ITIL v3 to ITIL v4.
